FAQ

The time of receiving the goods = processing time + shipping time. The processing time is usually 1-5 days. The shipping time varies from country to country. For the shipping time of each country, please refer to our shipping policy.

After you place an order, we will send you an order confirmation email. After the goods are shipped, we will send you a shipping notice. The shipping notice contains a tracking link. If the link does not work or cannot be opened, you can contact customer service. Please remember the email address you used when placing the order. If you do not receive an order confirmation email or shipping notice, you can first check whether it is in the spam folder. If you still cannot find it, you can contact customer service.

Our products are discreetly packed, and 60%-70% of the orders can pass through the customs successfully.But some of them will be detained if they are unfortunately checked by the customs.In the unfortunate case of being detained by customs, we cannot issue a full refund. But we will try our best to compensate. Please note that the product you choose when ordering should not be too obvious.You can choose some products that have a more everyday look.

Yes, but the premise is that the package is not opened. Adult products pay attention to health and privacy issues. Once the package is opened, we will not be able to resell it. For returns, please contact customer service within 14 days of receiving the goods.